Creating content for knowledge management applications is a time-consuming process, often requiring the involvement of a team of agents, knowledge managers, reviewers, and approvers. Utilizing AI technology to streamline content creation allows your team to focus on your customers, rather than spend valuable time creating and maintaining high quality articles.
In this webinar, guest speaker David Truog, VP, Principal Analyst, Forrester, demystifies generative AI technology, provides insights into how it is changing the technology landscape, and predicts what this means for the customer service landscape.
In this webinar, we also unveil our AI Knowledge Assistant, powered by ChatGPT, which is a game-changer for content creation.
Watch this webinar OnDemand to learn how:
- Generative AI technology is changing the customer service landscape
- Upland’s AI Knowledge Assistant transforms knowledge management
- To create quality content at a fraction of the time and cost