On-Demand Webinar: Reimagining knowledge with ChatGPT

Meet the speakers

Creating content for knowledge management applications is a time-consuming process, often requiring the involvement of a team of agents, knowledge managers, reviewers, and approvers. Utilizing AI technology to streamline content creation allows your team to focus on your customers, rather than spend valuable time creating and maintaining high quality articles.

In this webinar, guest speaker David Truog, VP, Principal Analyst, Forrester, demystifies generative AI technology, provides insights into how it is changing the technology landscape, and predicts what this means for the customer service landscape.

In this webinar, we also unveil our AI Knowledge Assistant, powered by ChatGPT, which is a game-changer for content creation.

Watch this webinar OnDemand to learn how:

  • Generative AI technology is changing the customer service landscape
  • Upland’s AI Knowledge Assistant transforms knowledge management
  • To create quality content at a fraction of the time and cost


Contact Center HR & Legal IT Knowledge Management Panviva RightAnswers On-demand Webinar


All fields are required

Meet our panel of experts

David Truong

David researches innovation and best practices at the intersection of technology and design, with a focus on emerging technologies, especially AI (conversational AI, generative AI, and their convergence in chatbots and search), extended reality (augmented, mixed, and virtual), and the metaverse.

Samantha Middlebrook

Sr. Director, Product Marketing and Management

Samantha is a seasoned product strategist and CX leader with 10 years of experience in knowledge management, product development, and transformation. Passionate about using innovative technology to solve complex business problems, Samantha is dedicated to delivering quantifiable benefits to clients and was recently recognized as a top CX thought leader and influencer.

Reliable products. Real results.

Every day, thousands of companies rely on Upland to get their jobs done simply and effectively. See how brands are putting Upland to work.

View Success Stories