Success Story

Travers Smith Creates Intuitive and Interactive Knowledge Tools with Enterprise Search.

BA Insight provided an enterprise search solution with interactive knowledge tools to seamlessly integrate with Travers Smith's intranet.

Travers Smith LLP is a corporate law firm headquartered in London, United Kingdom. It advises national and multinational companies in the UK and internationally across the full range of corporate and commercial matters, including large and complex UK and cross-border matters, transactions, and disputes. Travers Smith partnered with Upland BA Insight to solve challenges presented by siloed information systems and limited search functionality. BA Insight provided an enterprise search software with interactive knowledge tools that seamlessly integrated with their existing SharePoint intranet to create what the firm refers to as TotalSearch.

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The challenge

Travers Smith had reached a point in its growth and development where it needed a new solution for enterprise search with interactive knowledge tools. Over the years, the firm had built up a large number of various sites and siloes across different document libraries. Employees were expressing frustration that they couldn’t find information when they needed it, and a recent software upgrade had further degraded the firm’s search functionality.

The solution

BA Insight integrated within the firm’s pre-built SharePoint system to create an end result known internally as TotalSearch. This search system combined SharePoint and BA Insight to provide a one-stop search system available to any person at the firm. Now, anyone can search across all the document management systems to locate knowledge, precedents, and client matter documents.

The results

Now, staff can rely on one search to access file shares, emails, intranet content, and external online systems such as Practical Law. Travers Smith plans to create new intranet portals to present information to staff in different ways by pulling information from various libraries, including accounts, client relationship management, and document management systems to add to interactive knowledge tools intranet page. In addition to the system of more segmented internal portals, the future may also involve opening carefully chosen content up to clients by creating SharePoint client extranets.

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