Tufts Health Plan
Learn how Panviva led to less escalations for Tufts agents.
James with Member Services talks about how Panviva was their safety net and how it changed the way that agents worked. Less escalations made a supervisor’s job a lot easier. And, in one call, how it helped find critical information that a member needed during a difficult time.
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Caroline LeBrun Employee Spotlight
Change is tough, but Caroline LeBrun is tougher. She has combined her marketing and sales experience to build a career in sales enablement. This March, she harvested the fruits of her labor in the form of a Blue Cape Award. Check out the video below to hear about Caroline’s acquisition, growth, and success story in her own words.
Qvidian Overview
Learn more about how Qvidian helps teams access content, increase visibility, enforce brand standards, and just plain get more done.
Harness the Power of Salesforce Service Cloud Voice with a CTI Solution
InGenius allows your company to harness the power of Salesforce Service Cloud Voice while keeping your existing telephony.